{"id":1361,"date":"2025-02-09T14:21:47","date_gmt":"2025-02-09T13:21:47","guid":{"rendered":"https:\/\/mat-nak.com\/retours-echanges\/"},"modified":"2026-02-09T16:09:17","modified_gmt":"2026-02-09T15:09:17","slug":"retours-echanges","status":"publish","type":"page","link":"https:\/\/www.mat-nak.com\/en\/retours-echanges\/","title":{"rendered":"Returns &amp; Exchanges"},"content":{"rendered":"\n<h1 class=\"wp-block-heading\">Returns &amp; Exchanges<\/h1>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"has-palette-color-8-color has-text-color has-link-color wp-elements-1 wp-block-paragraph\">This section is an extract from the <strong>General Terms and Conditions of Sale<\/strong> available in the dedicated tab.<\/p>\n\n<h3 class=\"wp-block-heading\"><strong>1. Right of withdrawal<\/strong><\/h3>\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-2 wp-block-paragraph\">In accordance with Article L221-18 of the Consumer Code, you have a period of<strong> 14 days from the receipt of your order<\/strong> to exercise your right of withdrawal, without having to justify any reason.<\/p>\n\n<h3 class=\"wp-block-heading\"><strong>2. Return procedures<\/strong><\/h3>\n\n<ul class=\"wp-block-list\">\n<li class=\"has-black-color has-text-color has-link-color wp-elements-3\">Exchange<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-4\">Credit (valid for 1 year)<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-5\">Refund<\/li>\n<\/ul>\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-6 wp-block-paragraph\"><strong>Conditions to respect :<\/strong><\/p>\n\n<ul class=\"wp-block-list\">\n<li class=\"has-black-color has-text-color has-link-color wp-elements-7\">Items unworn, unwashed, in perfect condition and in their original packaging<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-8\">Return shipping costs are the responsibility of the customer (unless the error is ours)<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-9\">Return shipping costs are the responsibility of the customer for an exchange.<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-10\">Refunds are processed within 14 days of receiving the request.<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\"><strong>3. Products excluded from the right of withdrawal<\/strong><\/h3>\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-11 wp-block-paragraph\">The right of withdrawal does not apply to :<\/p>\n\n<ul class=\"wp-block-list\">\n<li class=\"has-black-color has-text-color has-link-color wp-elements-12\">Customized products<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-13\">Items made to order<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\"><strong>4. Product does not conform to the order<\/strong><\/h3>\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-14 wp-block-paragraph\">In case of an error on our part (size, model&#8230;), please contact us within <strong>14 days of receiving the order.<\/strong><\/p>\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-15 wp-block-paragraph\">We will proceed with an exchange or a refund (depending on available stock).<\/p>\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-16 wp-block-paragraph\"><strong>Return shipping costs <\/strong>will be covered up to the cost of a standard shipment (e.g., Colissimo without signature).<\/p>\n\n<h3 class=\"wp-block-heading\"><strong>5. How do I make a return?<\/strong><\/h3>\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-17 wp-block-paragraph\">AvanBefore returning any item, please contact our customer service department :<\/p>\n\n<ul class=\"wp-block-list\">\n<li class=\"has-black-color has-text-color has-link-color wp-elements-18\">By email<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-19\">By phone<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-20\">Or by registered mail with return receipt requested<\/li>\n<\/ul>\n\n<p class=\"has-palette-color-8-color has-text-color has-link-color wp-elements-21 wp-block-paragraph\">We will provide you with the return address and the procedure to follow.<\/p>\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Returns &amp; Exchanges This section is an extract from the General Terms and Conditions of Sale available in the dedicated tab. 1. Right of withdrawal In accordance with Article L221-18 of the Consumer Code, you have a period of 14 days from the receipt of your order to exercise your right of withdrawal, without having [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1361","page","type-page","status-publish","hentry"],"blocksy_meta":{"styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":8}},"_links":{"self":[{"href":"https:\/\/www.mat-nak.com\/en\/wp-json\/wp\/v2\/pages\/1361","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.mat-nak.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.mat-nak.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.mat-nak.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.mat-nak.com\/en\/wp-json\/wp\/v2\/comments?post=1361"}],"version-history":[{"count":4,"href":"https:\/\/www.mat-nak.com\/en\/wp-json\/wp\/v2\/pages\/1361\/revisions"}],"predecessor-version":[{"id":1370,"href":"https:\/\/www.mat-nak.com\/en\/wp-json\/wp\/v2\/pages\/1361\/revisions\/1370"}],"wp:attachment":[{"href":"https:\/\/www.mat-nak.com\/en\/wp-json\/wp\/v2\/media?parent=1361"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}