General Terms and conditions of Sale


LOMSAWAN company distributes the MATNAK brand via the website.

Between the company LOMSAWAN company, duly authorized for the purposes of these.

Following is the “Seller” or the “Company” on the one hand, and the individual (individual) purchasing the company’s products, the following, the “Buyer” or the “Customer” on the other hand, It has been exposed and agreed on the following:


1: General purpose and provisions

These terms and conditions of sale determine the rights and obligations of the parties in connection with the on-line sale of products offered by the seller. They also aim to inform the customer about the terms of sale, from the order to the after-sales services, through the payment and delivery of any item ordered on the website

The customer states that he has been aware, prior to any order, of all these terms and conditions of sale, and if necessary of the specific conditions of sale, and accepts them without restriction or reservation.

These terms and conditions of sale will prevail over any other condition contained in any other document, except prior, express and written dispensation.

The client declares that he is able to contract legally under French law or validly represent the individual for whom he is committed.

The seller reserves the possibility to change these terms and conditions of sale, at any time by publishing a new version on his website. The terms and conditions of sale that apply then are those in effect on the date of payment of the order.

The client acknowledges that he has benefited from the necessary advice and information to ensure that the offer is adequate to his needs.

The seller reserves the right to cancel or refuse any order from a customer with whom there is a dispute over the payment of a previous order or made by a person we suspect of fraudulent practices against us.

All contracts formed during purchases on our website are regulated and regulated by French law. Contractual information is presented in French.
Any dispute or challenge arising from, or concerning, these contracts will be subject to the exclusive jurisdiction of the French courts.

If a condition were to fail, it would be considered to be governed by the practices in force in the remote sales sector of which the companies are based in France.

The seller undertakes to comply with all provisions of the consumer code relating to distance selling.


2: Price

The prices of our products are shown in euros and are all taxes included (including VAT) excluding participation in the processing and shipping costs. They take into account any discounts applicable to the day of the order. The amount of the delivery fee will be specified on the order order before the order is validated.

Payment of the full price is due immediately on the date of the order. At no time can the sums paid be considered a deposit or down payment.

The seller reserves the right to change his prices at any time but the products will be charged on the basis of prices and prices when registering the order, subject to availability. All prices are given subject to obvious typographical error. If a clear error occurs, the seller will contact you to notify you of the error made by his services and remind you that the order will be charged on the corrected terms. However, if the corrected conditions are refused, you will be free to cancel the order without penalty.

For all products shipped outside the European Union and in overseas territory or department, the price is calculated duty-free automatically on the invoice. Tariffs or other local taxes or import duties or state taxes may be payable in some cases. These rights and sums are not within the seller’s purview. They will be the responsibility of the buyer and are responsible (declarations, payment to the competent authorities, etc.). The seller invites the buyer to inquire about these aspects with the corresponding local authorities.


3: Products

The products are available from our on-line catalogue :

They are offered within the limits of available stocks. The products are described and presented with the greatest possible accuracy. However, if errors or omissions may have occurred, this will not incur the seller’s liability. Photographs of the products are not contractual in nature.


4: Buying procedure

To place an order, the buyer must enter his ID and password via the “my account” tab. For any first order, the user will have to follow an account creation procedure listed on the website.

The user has the option to place his order from the on-line catalogue. Our ordering procedure allows you to check and correct any errors before sending us your order. Take the time to read and check your order every step of the way.

Once the basket has been validated, the user will have to accept the terms and conditions, choose the address and delivery method, and finally validate the payment method, the latter step formalizing the sales contract between the seller and the buyer.


5: Payment method

The order is settled,

Either by credit card.

Either by Paypal.

Either by Bank Transfer: Payment terms by bank transfer are shown on the order summary page, once the payment method has been selected and validated. The customer will have to indicate an order reference when transferring.

Transactions on the website are protected by the Secure Socket Layer (SSL) universal encryption system. The buyer’s banking data is directly informed on a secure bank page and does not pass through the computer system of the website

We therefore have no access to credit card payment information.


6: Delivery

The products are delivered to the delivery address that was indicated by the customer at the time of the order. If there is an error in the wording of the recipient’s contact information, the seller cannot be held responsible.

The seller agrees to deliver the order as quickly as possible. As an indication, the average delivery times for items in stock are 2 to 5 working days in metropolitan France.

The Hamon Act of June 2014 introduced a maximum delivery period of 30 days from the date of online purchase. At the end of this period if the order has not yet been honoured, it may be canceled and refunded.


7: Withdrawal period

In accordance with Section L121-21 of the Consumer Code, you have 14 days from receipt of your order to exercise your right of withdrawal. You have the option to return the product to us for exchange, credit or refund. The customer is liable for the return fee and any re-shipment fees.

Items must be returned properly protected, in their original packaging, in a perfect state of resale. The repayment period is 14 days from the date of withdrawal.

Items made or customized specifically for the customer are not subject to the right of withdrawal.

To qualify for the right of withdrawal, the buyer must contact the seller’s customer service by email, telephone or registered mail, with acknowledgement.


8: Legal guarantees

All products for sale on the website benefit from the legal guarantee of compliance and the guarantee against hidden defects, allowing the customer to return the products delivered defective or non-compliant.

In the event that the products that the seller has delivered have a hidden defect or defect, LOMSAWAN company may, at its choice, eliminate this defect or replace the stale or non-compliant product with another.

To benefit from the guarantee, the buyer must make his claim to the customer service, within 14 days after receiving the order, by email, by telephone or by mail in recommended, with acknowledgement.

Return costs will be refunded, up to the postage of a simple parcel without option (e.g. colislsimo without signature).


9: Return

In the event that the products that the seller has delivered do not match the order (size error, model, etc.), the buyer must make his claim to the customer service, within 14 days after receiving the order, by email, by phone or well by registered mail, with acknowledgement.

The seller agrees to replace the affected products with those in the original order. Within the limits of available stocks.

Items must be returned properly protected, in their original packaging, in a perfect state of resale. The customer shall not owe the return fee.

Return costs will be refunded, up to the postage of a simple parcel without option (e.g. colislsimo without signature).


10: Responsibility

The seller undertakes to provide all the care used in the profession for the implementation of the service offered to the customer. On the other hand, the liability of LOMSAWAN company cannot be incurred in the event that the breach of its obligations is attributable either to the unpredictable and insurmountable fact of a third party to the contract or to a case of force majeure as defined by the French jurisprudence. Similarly, LOMSAWAN company cannot be held liable for all the inconveniences or damages inherent in the use of the Internet network, including a service disruption, an external intrusion or the presence of computer viruses.

For maintenance or other reasons, access to the site may be interrupted or suspended without notice or justification.


11: Data protection

The personal information collected from the customer is essential to ensure the processing of the order, the delivery of this order and the establishment of the corresponding invoice.

The customer has the right of access, rectification and opposition, at any time on all his personal data by making a request sent by mail to the company LOMSAWAN.

Depending on the choices made by the customer when creating or consulting his account, the customer may receive offers from the seller.

The customer can at any time make a request to change the choices issued,

either by accessing the contact section on the website, or by making a request by mail to the company LOMSAWAN.


Legal notice


The website is published by LOMSAWAN company.

Head office : 55 rue Theodore HONORÉ,

94130 Nogent-sur-Marne FRANCE

Share capital : 1500 euros

Siret Number : 851 933 598 00019- Creteil RCS

Intra-COMMUNITY VAT number : FR89 851 933 5980607080910

Customer service : or +33 (0)

Editor : Joel CELLA


Hosting : O2switch
222-224 Boulevard Gustave Flaubert
63000 Clermont-Ferrand FRANCE

Siret : 510 909 807 00024 – RCS Clermont Ferrand

Telecom operator declared ARCEP – Owner of its network

1: Hyperlinks

The site can be made up of hyperlinks. By clicking on these, the user will exit the site The latter has no control and cannot be held responsible for the content of web pages relating to these links.


2: Intellectual property

All elements of the website, whether visual or audio, are protected by trademark or patent copyright. Similarly, the brands, logos, designs and designs on the website are the exclusive property LOMSAWAN company. Their disclosure cannot be construed under any circumstances as granting any licence or right to use such copyrighted trademarks and distinctive elements. They cannot therefore be used on pain of counterfeiting. Thus, none of the documents from the website can be copied, reproduced, republished, downloaded, posted, transmitted or distributed in any way. However, it is possible to download a copy of the documents to a computer for personal use by the user and only for non-commercial purposes. Changing these documents or using them for another purpose is a violation of intellectual property law.